Shipping policy
Shipping & Delivery Policy
This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main Terms: Open our Terms in a new Tab
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
What are my Shipping & Delivery options?
Standard EU: 5-8 days
Standard Worldwide: 10-21 days
All times and dates given for delivery of the products are given in good faith but are estimates only.
For EU and UK customers: This does not effect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.
Do you deliver Internationally?
We offer worldwide shipping. Free Shipping is not valid on international orders.
Do you offer Atelier Pick up in Hamburg, Germany?
Yes. Further information about this process is in the checkout area available.
What happens if my order is delayed?
If your delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
For EU and UK customers: This does not affect your statutory rights. For more information please refer to our Terms.
Questions about returns?
If you have questions about returns, please review our Return policy and follow this Link in a new Tab.
How can you contact us about this policy?